Customer Centric Suite

Businesswomen Walking in Hallway
Branding

 

Are you satisfied with your Brand? When was the last time you even thought about your Brand. We would like to think that everyone judges us based on our performance and our loyalty however that sometimes is not the case.

Look at it from this point of view....

The most important conversations are happening when you're not in the room. Whether your getting promoted, hired, fired or considered for a project; all these conversations are happening when you're not in the room. So what are people saying when you're not in the room?

This session entails a series of hands on learning tools where people can discover their own personal brands. All levels of branding are completely covered; including everything from corporate to individual brands. You will learn how companies keep their brand strong and reputable and be able to apply those same concepts to your brand.

Customer Support Representative
Handling Difficult Customers

 

Let’s face it, no one enjoys having difficult conversations with anyone! No one said it would be easy but it doesn’t have to be hard either.

 

Having certain valuable, yet practical, techniques under your belt will help defuse any situation that will make the interaction a bit more productive. We know the difficult roles you play each day in the workplace and we want to be able to provide you with the skills necessary in order to ensure that you are providing your internal and external customers with the best experience. 

 

If only there was a way to ease the process? Oh but wait, there is...

 

Connect with us so we can help you by sharing with you some creative ways that will help relieve the agony we all feel at times.

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Customer Service Rep
Empathy

 

Showing someone you genuinely care means the world to them. We sometimes lose focus on how we impact others. It could be a small interaction  however you will never know when you’re about to make someone’s day. It's important to incorporate a good routine with empathizing in every interaction you have whether it's with a customer or a colleague.

Are you or your staff equipped with the exceptional training needed to  develop and practice the right traits? Are you saying the right words, at the right time, every time? Let us share some insight on how you can alleviate escalated issues by empathizing with your customers and colleagues therefore creating a better environment and outcome for everyone.

Customer Service
Customer Excellence Skills

 

We know how important it is to have those Soft Skills, most especially when dealing with our customers and colleagues. You may say, “But that’s common sense”, and you are not wrong! We take for granted that everyone is having the right conversations and providing the best customer service experience but we all know that maybe sometimes that is not happening.

Let’s be honest, sometimes we may hear others; or even ourselves and realize we could use a little help around Soft Skills behaviors. We all need a check-in period where we reassess our skills and ensure that we are communicating appropriately and effectively.

 

 Ask yourself a few of these questions:

Are you a confident communicator? Are you attentive?

How’s your tone? Are they empathetic?

If you have answer ‘Yes’ to any of these questions, then let us help.